Terms & Conditions

Payment

The customer can make a payment via debit or credit card. Card transactions go through Borgun's secure payment page.

Product Delivery

All orders in the capital area are placed in the mail within 24 hours after placing the order.

Orders are sent via Iceland Post. Iceland Post delivery, warranty and transport terms apply to the delivery of the product. Please note that domestic mail may take up to 2-4 days to arrive.

Shipping costs are free if the price of the order exceeds ISK 10,000. For orders below ISK 10,000, shipping costs are charged.

Customers are responsible for providing the correct postal address, and clearly marking the correct mailbox or PO box for delivery. If a product is not in stock, we will contact the customer and announce the estimated delivery time, or offer a refund for the product in question.

Returns

The customer has 14 days from receipt of the product to cancel their purchase, provided that they have not used the product, and it is returned in its original, undamaged and salable packaging. If a product is sealed, the seal must not be broken. A receipt for the purchase of goods must be included.

If the above conditions are met, and after the product has been received by the seller, a refund will be given. When returning a product they have purchased, the customer is responsible for paying the shipping fee and shipping costs are not reimbursed.

If the package is not collected by the customer from the post office, the seller reserves the right to withhold the cost of return shipping.

Legal Jurisdiction

The provisions and terms of this disclaimer must be interpreted in accordance with Icelandic law. In the event of a dispute, or if a customer believes that they have a claim against Primex and ChitoCare Beauty on the basis of the terms and conditions, such a dispute or claim will be referred to the Icelandic courts.

Product Prices

All product prices are subject to typographical errors and the seller reserves the right to cancel the transaction if the wrong price is given.

Please note that product prices are subject to change without notice. All prices are subject to VAT.

Customer Data Confidentiality

The seller upholds complete confidentiality in regards to all the data and information provided by the customer relating to the transaction. Customer information will not be passed on to third parties under any circumstances.